Case Study

SGTechMember & Event Management System

SGTech, Singapore’s leading tech trade association, now manages over 1,400 members and their events seamlessly through an integrated, mobile-friendly member and event management system.

Singapore
Technology Association
Logo Image

Project Detail

SGTech operates a member and chapter system, providing educational opportunities including webinars, events, and training. They also partner with education providers whose class members can book through SGTech’s platform.

Client Overview

SGTech is Singapore’s leading trade association for the tech industry, representing over 1,400 member companies, including top multinationals, large local enterprises, SMEs, and startups. With a mission to catalyse a thriving ecosystem powering Singapore as a global tech powerhouse, SGTech advocates for change, drives tech innovation, and accelerates adoption to spur sustainability in the sector.

SGTech celebrated its 40th anniversary in 2022.

Industry

Tech Trade Association

Project Type

Member & Event Management System Development

Technologies

.NET Core 6
React.js
Next.js
MasterCard
Zoom API
HTML
SCSS
Tailwind CSS
ActiveCampaign API
MS SQL Server
.NET Background Services
SVN

Major Features Delivered

Comprehensive solutions designed to enhance user experience and drive business growth.

Membership Management

Manage different membership levels, renewals, and profiles.

Event Booking System

Members can search, register, and attend webinars and events easily.

Admin Dashboard

Centralized portal for staff to manage chapters, users, bookings, and payments.

Financial Reports

Automated reporting for membership fees, event payments, and transactions.

Email Notifications

Send automated updates for events, registrations, and renewals.

Zoom & QR Code Integration

Webinar access and on-site attendance through Zoom and QR scanning.

Role-Based Access Control

Permissions managed by admin, member, chapter leader, and DT-SME types.

Chapter-Specific Content

Content visibility tailored to members based on chapter subscription.

Challenges & Solutions

We identified key pain points and developed targeted solutions to transform the resort's digital presence.

Challenges

Fragmented Systems

SGTech used multiple tools for membership and events, creating redundancy and confusion.

Manual Processes

Membership tracking and event bookings were manual, error-prone, and time-consuming.

Limited Self-Service

Members couldn’t independently access or manage bookings and data.

Solutions

Centralized Platform

Unified portal for admin, chapters, events, and reports.

Member Portal

Members can search events, manage profiles, and view subscriptions.

Payment Gateway Integration

MasterCard-based payment system for seamless transactions.

Automation & Reporting

Automated workflows and reporting tools to streamline operations.

Project Snippets

Visual highlights showcasing the transformation and key features of the new website.

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Business Values Provided

The digital transformation delivered significant value across key business areas.

Less Admin Work

Automated workflows and self-service tools reduced the need for manual data entry and repetitive tasks.

Easy Member Bookings

A streamlined booking system allowed members to register for events and sessions quickly and effortlessly.

More Event Participation

Improved promotion and easier signup processes boosted member turnout and engagement.

Accurate Reports

Real-time dashboards and downloadable analytics made tracking attendance, payments, and feedback simple.

Faster Payments

Integrated gateways and automated reminders ensured quick and seamless transactions from members.

Better Member Insights

Centralized profiles and analytics offered deeper understanding of member behavior and preferences.

Scalable for Future Growth

Built with modular features and flexible architecture to support new programs, users, and locations.

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