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Frequently Asked Questions
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SaaS typically requires lower upfront costs with recurring subscription fees, while custom software demands a higher initial investment but can offer better cost efficiency as you scale.
SaaS scales easily within vendor limits and plans, suitable for many growing teams. Custom software offers tailored scalability controlled by your architecture but needs solid DevOps support.
Many SaaS vendors maintain strong security certifications like SOC 2 and GDPR compliance, but for strict regulatory needs or data residency, custom software or hybrid models offer more control.
SaaS solutions enable launches in hours or days, ideal for early‑stage validation. Custom software typically takes weeks or months to develop but supports deeper customization.
Vendor lock‑in can make switching costly or complicated. Mitigate risks by planning data portability, negotiating contract terms, and maintaining a clean data architecture for easier transitions.
Assess your engineering and product capacity, or identify trusted partners who can manage ongoing development, upgrades, and maintenance to ensure long‑term success.
A hybrid approach works well when standardized SaaS tools cover common needs but you need custom modules or workflows for unique business differentiators or compliance.
Common mistakes include building custom solutions prematurely, over‑customizing SaaS tools, underestimating maintenance, ignoring integrations, and not negotiating vendor contracts.
